We offer private pay counselling services that are often reimbursed by extended health plans or third-party insurers. If we are not registered with an agency for direct billing on a client’s behalf, please communicate with us we will look into the availability of this service.
In some cases, sponsoring health and wellness/benefit plan or/and agencies do not compensate a full fee for service and do not allow us to invoice for the remaining fees. This is often an inconvenience for someone that wishes to receive our services and remain sponsored. Please feel free to address your concerns with your sponsoring agency regarding such policies or contact the appropriate elected officials to provide additional feedback.
Sandstone Counselling Centre Inc./ employees, counsellors and affiliates counsellors or any authorized agent reserve the right to refuse, decline or terminate service to anyone, at any given time for any reason deemed appropriate without explanation or/and verbal or written notice.
24-hours notice is required for cancellations or changes to your appointment/rescheduling – failure to provide less than 24-hours notice will result in a full session fee charge. Third parties do not pay for sessions that were cancelled with less than 24 hours notice. This means the no-show fee or late-cancellation fee will be billed directly to you and not covered by the third party.
Being Late for a Session. The counsellor agrees to hold your session for 15 minutes without contact from the client. After 15 minutes, the session is considered a late cancellation and a full-session fee will be charged.
All fees are payable in advance of your session, or at the beginning of each session.
We accept only the following payment methods: E-transfers, cash, and credit card payments. We do not offer debit card payment options (no machine in the office). Any other payment methods must be pre-arranged.
All fees are subject to change at any time without notice. Annual increases in fees are applied as a standard practice.
Please call 778-765-4110 to inform us of any changes or and cancellation.
The use of receipts for income tax purposes varies from year to year and is specific to the credentials of the counselling therapist. Please consult with your taxation specialist for current recommendations regarding utilization of receipts for income tax purposes.
Receipts for payments are issued at the time of payment via email. Receipts and account statements can be requested from the main office.
Third party payment agreement must be pre-approved Sandstone Counselling Centre Inc. administration. For example, direct payments by ICBC, WCB, etc.
Third parties do not pay for sessions that were cancelled with less than 24 hours notice. This means the no-show fee or late-cancellation fee will be billed directly to you and not covered by the third party.
Coverage may be available for your counselling by another organization (such as Extended Health Benefits, Insurance Companies, Employee Assistance Plans or your agreement with your Employer). You are responsible for confirming the scope and details of coverage. This is to be completed directly by you with the paying organization. Third parties do not generally cover the costs of assessments, reports, letter writing, or the review of records. These expenses will be charged to you directly unless otherwise arranged.
ICBC: does not cover assessment and report writing; MVA Trauma Clinical Counselling Sessions are 60 minutes; ICBC pays a fixed amount per session including taxes, the remainder of the costs per session will be charged directly to you as a user fee. User fees are subject to the conditions aforementioned.
Overdue accounts are subject to administrative penalties and late payment charges of 2% compounded monthly (26.82%) annum. Payments are considered late if not received by the date shown on the account statement. Items returned for insufficient funds are subject to a $25.00 administration charge. Overdue accounts or/and unpaid invoices may be sent to a collection agency to ensure payment is received. This may have an impact on your credit score.