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Rapid Access to Counselling
Counselling for ICBC Customers Injured in an Accident
How to claim your Counselling Expenses with ICBC
Our mental health can be affected by a motor vehicle accident (MVA)
What is the effect of a car accident on the brain?
Can a car crash accident cause anxiety, PTSD, or depression?
Perhaps a Registered/Certified Clinical Counsellor can assist you with those concerns
If you have been involved in an MVA Accident in BC within 12 weeks you could be eligible for Counselling Coverage
Up to 12 counselling sessions can be approved automatically
No physicians Referral Needed
Text us today to verify your eligibility
Check-list to assist you in selecting a Registered/Certified Counselling Therapist
Counsellor | Psychotherapist:
Ease the process of setting up counselling support after a motor vehicle accident (MVA)
Feel free to use this checklist to assist you in selecting a Registered/Certified Counselling Therapist | Counsellor | Psychotherapist:
• Verify if the therapist is a registered provider with ICBC – In most cases, only a registered provider with ICBC can perform third-party direct billing;
• Is your counselling service provider able to share documents in a way that meets the health industry standard and in a prompt manner with third parties, such as ICBC or your lawyer/legal representative?
• Is your counsellor skilled in providing the necessary documentation relevant to processing your claim?
- Will the counsellor be able to offer you weekly appointments?
• Client user fees are often essential to offer you a sustainable service. They vary from one counselling practice to another. Hiring a counsellor may add to your monthly budget. Determining the exact amount of the user fee prior to booking is advisable.
• As per ICBC some counselling costs could be covered with Extended Health. This coverage can be verified by you with your Extended Health Benefits provider. This can be completed prior to submitting a claim for ICBC related counselling expense (coverage for the user fee).
• It is also advisable to determine the exact date of your accident, the recent changes to ICBC’s coverage may impact how your claim is processed. For example, for accidents prior to April 1st, 2019, claimants require a physician’s referral to access approved services.
Post Accident Mental Health Assessment & Counselling
The BC provincial government has released regulations on auto insurance product changes.
Those changes are outlined in the Insurance (Vehicle) Act
ICBC coverage for Motor Vehicle Accident (MVA) Psychological Counselling is detailed in Part 7
MVA Psychological Counselling changes are under the ICBC Small Accident claims model
What are the benefits of getting counselling after a Motor Vehicle Accident in BC?
1. Improved mental health: Counselling can help you manage the symptoms of trauma, anxiety, and depression that can result from a motor vehicle accident. It can also help you cope with the stress of the accident and its aftermath.
2. Improved physical health: Mental health counselling can help reduce the physical effects of trauma, such as headaches, muscle tension, and fatigue.
3. Improved communication skills: Counselling can help you develop better communication skills, which can be useful when dealing with difficult people or situations.
4. Improved problem-solving skills: Mental health counselling can help you develop better problem–solving skills, which can help you better cope with the challenges of dealing with the aftermath of a motor vehicle accident.
5. Improved self-awareness: Counselling can help you gain insight into your thoughts, feelings, and behaviours. This can help you better understand yourself and your responses to different situations.
6. Improved relationships: Counselling can help you to develop stronger relationships with family members, friends, and other important people in your life. This can help you better manage the stress that can result from a motor vehicle accident.
Clinical Counselling Coverage
Small Accident Coverage
ICBC Small Accident Coverage:
1- Expiry: 12 weeks following a crash occurring on or after April 1, 2019;
2- Number of pre-authorized clinical counselling treatments:
One initial assessment + eleven sixty minutes counselling sessions =
- 1 x Initial Assessment to be scheduled within the first weeks
- 11 x 60 minutes session
3- ICBC Initial Assessment Coverage: $223 + GST (1 time)
4- ICBC Standard MVA Counseling Session Coverage: $127/treatment + GST (11 x 60 minutes session);
- Clients are responsible for paying the user fee portion.
- Multiple clinical counselling sessions on the same day are not funded by ICBC;
- Clients may submit User Fees payment receipts to their private health insurer for consideration of coverage (as per ICBC);
* Co-Payment is required *
Third-Party billing with ICBC must be pre-approved by our office
How to Book with a Counsellor
We are an ICBC Registered Vendor
- In addition to your basic contact info please be ready to provide the following information:
- Personal Health Number: (for ICBC reporting purposes)
- ICBC claim number(s);
- Date of the accident(s):
- Adjuster’s name and contact information:
- Name & contact information of your legal representative (optional):
- Valid credit card/ (Visa-Mastercard Debit accepted) number in file: (to cover the expenses that may be declined by ICBC and cover the user fees at each session)
- Contact information of third-party payer (if necessary):
This information will be used for the purpose of verifying your claim eligibility verification and communicate with ICBC. Details regarding communications with ICBC are outlined in our consent forms that will be sent to you.
2. General Terms & conditions
- Once we booked the ICBC Initial Assessment appointment you will receive by e-mail our consents forms outlining our standard terms and conditions
- The consent forms must be filed within 24 hours after scheduling your Initial Assessment appointment.
The ICBC Initial Assessment (first appointment) will be scheduled for a duration of 90 minutes
- We require a minimum of 72 hours notice of change/cancellations for the first session (ICBC Initial Assessment)
We will send the Initial Assessment report to ICBC on your behalf and make a copy the report accessible to you as well.
- In some case, ICBC will need this report from us to approve or decline more sessions.
3. Follow-up counselling sessions
- If counselling is deemed necessary by our Registered Clinical Counsellor, you will be able to schedule follow-up individual counselling session(s) – Duration: 60 minutes (standard session)
- We require 24 hours notice for any cancellations or changes to your weekly counselling appointments;
If your Motor Vehicle Accident occurred more than 12 weeks ago, please consult ICBC Claim Recovery Specialist prior contacting us to engage in service. They will provide you with details about eligibility requirement for counselling
BC Registered & Canadian Certified Counsellors
Effective & Trusted Counselling Therapists
